FAQ

📦 Do you ship outside Canada? +
Not yet — but soon! Right now, I offer Canada-wide shipping only with free tracked delivery.
⏱ How long does delivery take? +
Alberta: 2–5 business days
Western Canada: 3–7 business days
Eastern Canada: 5–10 business days

Delivery times may vary during holidays or severe weather.
🌱 Are the hand creams vegan? +
Yes! ShiroRocks hand creams are 100% plant-based, cruelty-free, and handcrafted in small batches.
🌸 What scents do you offer? +
Each collection has its own unique scent inspired by crystals and energy:
  • Dream Amethyst: Lavender–Vanilla
  • Tourmaline Noir: Protection Blend
  • Rose Aura: Love & Comfort
  • …and more coming soon!
💬 Can I change or cancel my order? +
Because I pack orders quickly, changes may not be possible once the shipping label is created.

But email me right away — I’ll always try my best to help! 💜
🎁 Do you offer gift packaging? +
Yes! Many items come beautifully packaged, and my gift sets include an organza bag or special box.

If you need something extra special, just let me know- I love adding thoughtful touches.