Refund policy

💜 Return & Refund Policy

📦 Returns (Click to expand)

I accept returns within 30 days of delivery for unopened, still sealed, and unused hand creams.
To start a return, email me at shirorocks05@gmail.com with your order number.

📝 Conditions for Returns (Click to expand)

  • Must be unopened, unused, and in original packaging

  • Customer covers return shipping

  • Original shipping fees are non-refundable

  • Refund is issued once the product is inspected and approved

🚫 Final Sale Items (Click to expand)

These items cannot be returned for safety and hygiene reasons:

  • 🍬 Kohakutō/ edible crystal candies

  • 🎁 Edible gift sets

  • Any future products marked Final Sale

💔 Damaged or Incorrect Orders (Click to expand)

If something arrives damaged or wrong, please email me within 48 hours with photos.
I’ll fix it right away — your happiness matters to me. 💜

💬 Need Help? (Click to expand)

Email: shirorocks05@gmail.com
Response time: 1–2 business days